The EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing applications for The European Quality Award. It is the most widely used organizational framework in Europe and has become the basis for the majority of national and regional Quality Awards. In India too, several organizations are using this model and CII in association with EXIM bank uses the same framework for Quality award for CII members. The EFQM Excellence Model is the most widely used organizational Model for a number of activities.
- Organizations assessing themselves in order to identify where to focus improvement activity.
- Strategy reviews and creation.
- As the basis for applying for the European Quality Award and many national quality awards.
The EFQM excellence model is presented in diagrammatic form below:
The arrows emphasize the dynamic nature of the model. They show innovation and learning helping to improve enablers that in turn lead to improved results.