Customer Operations Performance Center
It is a set of management practices for customer-centric service operations designed to:
- Reduce cost of providing excellent service.
- Improve customer and employee satisfaction.
- Increase revenue.
The COPC-2000® Standard encompasses most customer service providers (CSPs) and is used by internal service providers, third-party service providers as well as buyers of third party services. A representative list of service environments covered by the standard is given below: 
- Business Process Operations (BPO)
- Customer Contact Centers (CCC)
- Transaction Processing Operations
- Fulfillment Centers
- Remittance Processing Centers
- Field Service operations
- Returns Processing Centers
- Collection/ Recovery Services
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