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Customer Satisfaction Measurement

Purpose & Outcome

Many organizations commit the common mistake of jumping straight into conducting a survey, without giving due consideration to the survey design process. Like any other step by step approach, if a customer survey is designed properly it would meet its objective. This program is thus designed to take the participant into step-by step process of conducting customer surveys to accurately measure customer satisfaction.

Process

The participants will be given inputs on relevant research techniques, group exercises and opportunities to ask questions.

Who Should Attend ?

Executives who are actively involved and interacting with customers and their concerns from one as such as quality, manufacturing, marketing, design and services.

Executives can avail this opportunity to enhance their competence to effectively carry out this exercise.

Why TQMI ?

TQMI, India's leading training and consultancy organisation, with its network of offices across the country, specializes in providing solutions to all your quality related issues. With more than 16 years of its operations, TQMI utilizes the wealth of experience of its counselors, who conduct the training programmes and convert the whole experience into a cherishable memory for all the participants.

The fact that these training programmes are taken repeatedly by its client companies who recommend these programmes to others, is itself a trend setting phenomena. All the exercises and case studies are prepared with the knowledge gained by the counselors and make these programmes useful and practical for the participants.

The number of times these courses are conducted in all these years speak for the value addition the client organizations get out of these courses. The blue chip companies who are working with TQMI have achieved tremendous benefits from these courses and the value addition in their quality management system speaks for the quality of these programmes.