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Training/Programme held so far
Course Name Participants
Trained		 No of
Trainings
Daily Management 3200 Not Specified
Daily Management

Introduction

Customer Operations Performance Center

Consciously and consistently carryout all activities that must be performed daily (or regularly) to efficiently and effectively achieve the aims of each division's duties.

In principle, these activities aim to maintain the current status, although activities to improve the situation are also included.

Purpose

To provide consistency and uniformity in the daily/regular work in order to provide consistent output To achieve process / divisional objectives by carrying out the daily/routine work in a smooth, consistent and efficient way, thereby creating a hassle free work environment free of emergencies.

Providing confidence to all stakeholders By Making and honouring commitments Through Consistently meeting the process aims and objectives :
BUILDING TRUST & INTEGRITY

Objectives

  1. To satisfy internal and external customers by providing outputs that consistently meet their requirements in terms of quality and always on time.
  2. To provide these outputs efficiently at a cost that is within the budget.
  3. To ensure consistency of daily/routine work creating pleasant and safe work environment
  4. To provide autonomy to people working on the process for respect and dignity
  5. To continuously develop people capability.

Process

BENEFITS of Daily Management
  • Lower rejection & rework
  • Improved yields
  • Lower cost
  • Higher customer satisfaction
  • Pleasant workplace
  • Motivated & capable employees
  1. Define process purpose, scope andaccountability
  2. Define process goals - managing points(KRA)
  3. In consultation with the internal/externalcustomers state the current status andset targets for all managing points.
  4. Define means to achieve these targets
    1. Develop management systemschart
    2. Define job description
    3. Define control points
  5. Deploy control points
  6. Define operation standards
  7. Review product standards
  8. Review raw material standards
  9. Review inspection standards
  10. Define people skill requirements
  11. Assess people skill matrix
  12. Develop people capability
  13. . Assess compliance
  14. Take corrective and preventive measures
  15. Make improvements through PDCA.

PDCA

 

What is PDCA ?

PLAN: Determine analytically & quantitatively what the key problem sare with an existing process or existing activities and how theymight be corrected.
Do: Implement the plan.
CHECK: Confirm quantitatively and analytically that the plan works and results in improved performance.
ACT: Modify the previous process appropriately, document the revised process, and use it.