Voice of customers

• Cope with Competition?
• Improve Quality?

• Prevent defects?
• Improve productivity?
• Improve Process?
• Reduce cycle time?
• Manage environment?

• Measure & Improve Customer Satisfaction?
• Achieve Zero loss?
• Reduce Waste?
• Deploy Policy?
• Manage Routine Activities?
• Run a lean operation?

• Achieve breakthrough improvements?
• Improve Process Focus?
• Develop New Product?
• Improve quality in specific sectors?

• Strengthen Product development?
• Improve research quality?
• Integrate IT in Process Management?
• Involve all function with division?
• Provide customer value?
• Improve software quality?
• Enhance quality in healthcare?

• QC in Marketing
• Use of advanced tools
• Use of New Management Tools Use of balances score card
• Transition of strategic Management

• QC in Design
• Meeting Cost competition
• Emphasis on Mid-term and Long-term policies.

• QC in Sales
• Measurement of Field quality.
• Lean management

• Quality at Manufacturing stage
• Application of Statistical Tools

• Development of Quality Systems

• TQM,
• 5S,
• QMS

• Business Process Reengineering,
• Process Improvement,
• EMS
• Vendor Management

• Policy Management,
• Daily Management,
• Total Productive Maintenance
• Toyota Production System
• Cost of Quality
• Customer Value Management

• New Product Development
• Process Centered Organization
• Six Sigma
• TS 16949
• Sector specific QMS
• Lean Manufacturing

• Knowledge Management
• IT & Process Improvement
• Sector specific QMS
• Customer Maturity Module
• Joint Commission of Accreditation for Healthcare organization (JACHO)

External Environment