The diagnosis is carried out to:
  • To understand the current status of various improvement initiatives in the organization.
  • To identify areas for improvement.
  • Familiarization with the clients business and the executives.
  • To provide guidance on developing a plan for improvement.
  • Prepare a list of potential projects for improvement.


  • The process followed is a combination of discussion with functional head, presentations, company visit and feedback sessions. Also study the relevant data on the company’s Key Performance characteristics.
  • Review of Strategic goals, customer complaints and COPQ data.
  • Based on this, laundry list of potential projects will be prepared.


  • Brief report of the diagnosis
  • List of potential Six Sigma Projects for Black Belt / Green Belts.
  • Need statement / Business case for few of these projects.
  • Priority assignment for these projects.
  • Project Charter for couple of High priority projects.
  • Plan for improvement.


All people in the company should be informed about the diagnosis and it’s purpose. Cooperation of the people is a must for effective diagnosis. People will cooperate if they know what is being done and why?

Data / Information required

It would be useful if the following data is readily available during the diagnosis. It would be preferable if such data if available is sent to TQMI about 2 weeks in advance.

  • For the company as a whole state KPI’s & KPA’s particularly the financial indicators showing trend of actual performance against plan for the last 3 years as a whole and the monthly trend for the Financial Year.
  • For each function/process state performance indicators, plan and actual performance trends over:List key issues that are of concern to the company
    • Last 3 years annual figures
    • For the current financial year month by month List key issues that are of concern to the company Organization chart
  • Organization chart

Facilities Required

Following facilities would be needed:
  • Small rooms for parallel discussions by the respective counselors
  • LCD projector
  • Flip charts with markers.