Business Excellence


Excellent results with respect to Performance, Customers, People and Society are achieved through THE FUNDAMENTAL CONCEPTS OF EXCELLENCE Excellence is dependent upon balancing and satisfying the needs of all relevant stakeholders (this includes the people employed, customers, suppliers and society in general as well as those with fundamental interests in the organisation). The customer is the final arbiter of product and service quality and customer loyalty, retention and market share gain are best optimised through a clear focus on the needs of current and potential customers.  The behaviour of an organisation’s leaders creates a clarity and unity of purpose within the organisation and an environment in which the organisation and its people can excel. Organisations perform more effectively when all inter-related activities are understood and systematically managed and decisions concerning current operations and planned improvements are made using reliable information that includes stakeholder perceptions. The full potential of an organisation’s people is best released through shared values and a culture of trust and empowerment, which encourages the involvement of everyone. Organisational performance is maximised when it is based on the management and sharing of knowledge within a culture of continuous learning, innovation and improvement.  An organisation works more effectively when it has mutually beneficial relationships, built on trust, sharing of knowledge and integration, with its Partners.  The long-term interest of the organisation and its people are best served by adopting an ethical approach and exceeding the expectations and regulations of the community at large. Despite the name, a large number of these concepts have been widely adopted within the public sector as these organizations strive to provide "value for money".

TQM International offers Business Solutions For:

  • Manufacturing cost reduction
  • Profitability improvement
  • Productivity improvement
  • Creating customer loyalty
  • Enhancing customer value
  • Supplier capability enhancement
  • Building people & process capability
  • New product development time & cost reduction
TQM International is the leading provider of Six Sigma services in India. Six Sigma is a company-wide philosophy with the use of appropriate techniques to enhance the Business Performance of an organization in terms of cost, quality, productivity, customer satisfaction, employee capability and profitability by reducing the error rate of all outputs of all processes towards 3.4 parts per million.

Method of Solution:

  • Training
  • Consultancy
  • Assessment

TQM International's USP:

  • Training
  • Consultancy
  • Assessment