Deepak Kulshrestha
Vice President – Business Transformation, TQMI
A senior corporate leader with global exposure & proven track record in the field of strategy,
business transformation, project management, digitalization, BPMS, service design, operational
excellence, customer experience, quality, Deming Prize, business outsourcing & performance
management, six sigma, LEAN, TQM, enterprise risk management, sustainability, ITIL & eTOM
frameworks & certifications.
Mechanical Engineer & Management Graduate with diverse industry experience of about 32 years
across FinTech, IT, Telecom, Automobile, Manufacturing & management consulting industries with
multinational exposure to European, Asian & African countries.
Hobbies : Painter, Writer & Blogger.
Experience: 32 years
kdeepak@tqmi.com
+91-9582941516EXPERIENCE ACROSS VARIOUS SECTORS
- TQM International, Vice President – Business Transformation
- CAirtel Money-Africa, Global Head - Service Delivery
- Telenor India, India Head – Process & Program Management
- Airtel Enterprise & DTH, India Head - Business Excellence
- Honda Cars India, Lead – Market Quality
- Eicher Tractors, Quality Assurance
- Multimetals Limited, Quality Systems
- Kirloskar Brother Limited, Quality
TRAINING & CERTIFICATIONS
- Accelerate : Business Leadership course developed by Telenor jointly with London Business School.
- Strategic leadership thru India School of Business (ISB), Hyderabad, India.
- Certified Change Setter : Achieving Change Excellence (ACE), from Denmark.
- Certified on Strategy Execution Program thru INSEAD, Paris.
- Certified Six Sigma Black Belt by Bharti Airtel Limited, India.
- Certified Lead Auditor on ISO9001:2008 by TQM International Private Limited, Delhi, India.
- Certified on ITILV3 Foundation by Independent Schools Examinations Board, (iseb), UK
- Certified Auditor on TL9001, ISO27001 & ISO14001.
- Certified on Prince-2 Practitioner.
- Certified on MSP (Managing Successful Programs) Practitioner.
- Certified on Enterprise Risk Management.
- Total Quality Management (TQM)
AWARDS & PUBLICATIONS
- D.L. Shah National Award on “Economics of Quality” in 2006, presented by then President of India Late Shri APJ Abdul Kalam for a Six Sigma & LEAN project.
- Best Quality Circle award by Confederation of Indian Industry (CII).
- Airtel Chairman Quality award for best Six Sigma Project.
- Airtel’s President award - Best LEAN Six Sigma project.
- Airtel’s CEO award - Best Six Sigma project.
- Presented a paper on Balance Score Card Model at “Indian Institute of Industrial Engineers”, Delhi, India.
- A Six Sigma project on Service Delivery, recognized & published by "Glogift", international seminar on Flexibility in Business Excellence in collaboration with UP Technical University.
- Best Quality Award by Honda Motors, Japan
- Technical articles published in "American Machinist", a US (Ohio) based machining journal.
