EXPERIENCE ACROSS VARIOUS SECTORS

Manufacturing:

Discrete manufacturing, petrochemical industry, metals, and food processing.


Services:

Financial services, IT and IT enabled software, and healthcare.


Across all functions:

Covering multinationals and Indian companies from large, medium, and small sectors, both in India and overseas.

WORK EXPERIENCE

2014:

President – TQM International Pvt. Ltd.


2009:

Senior Vice President – Business Solutions Division, TQMI


2003:

Vice President – Six Sigma, TQMI


1992-96:

Consultant – Confederation of Indian Industry CII


1983-92:

Senior Engineer – Quality Assurance, Bharat Heavy Electricals Limited BHEL

AREAS OF EXPERTISE

Helping companies to challenge Deming Prize or other Business Excellence models as a means to enhance business performance using approaches like Total Quality Management TQM, Deming Prize, Total Productive Maintenance TPM, Toyota Production System, Lean, Lean Six Sigma, and Design for Six Sigma DFSS.


Driving breakthrough improvements in productivity and quality while reducing cost through Lean and Lean Six Sigma approaches.


Supporting companies in ensuring trouble free launch of new products for better performance in shorter time and lower cost through New Product Development.


Improving quality, cost, and delivery through stabilization of work processes and structured improvement using Daily Management.


Enhancing product and service quality for greater customer satisfaction through robust Quality Assurance systems.

EXPERIENCE & KEY COMPETENCIES

  • Winner of prestigious Harsha Award from ISQ in 2025.
  • A clear understanding of management principles.
  • Able to work as part of a multidisciplinary team.
  • Experience of giving professional advice and guidance.
  • Ability to capture and analyse needs and expectations of customers and other stakeholders.
  • Ability to lead transformational projects and execute successfully in Indian environment having guided more than 500 Six Sigma and Lean projects and more than 100 DFSS and NPD projects.
  • Closely associated with successful Deming Prize and Deming Grand Prize journey of approximately 10 companies including four Tata group companies which won Deming Prize in 2024 and 2025.
  • Actively engaged in TQM for New Product and Service Planning and Development.
  • Master Black Belt for Six Sigma.
  • Approved trainer for Six Sigma, Lean Sigma, and Lean from Motorola University.
  • Approved QA trainer from RWTUV Germany.
  • Worked under direct guidance and mentorship of quality gurus like Prof. Noriaki Kano, Dr. Hitoshi Kume, Prof. Y. Washio, and Prof. Masataka Sano.
  • Supported Dr. Kume for NPD and DOE from 2000 to 2002 and Dr. Kano in Advanced TQM seminars conducted in India from 2013 to 2026.
  • Authored and presented several papers in national and international journals and conferences.
  • Co Author of the book “Daily Management and Problem Solving for Services” with Dr. Pankaj Kumar 2024.
  • Involved in development of new structure and curriculum of B. Tech Industrial Engineering for AICTE and review of B. Tech courses of IIT Delhi.
  • Former Secretary, Indian Society for Quality ISQ 2014 to 2025.
  • Former Board Member, Asian Network for Quality ANQ 2022 to 2025.