Companies that practice TQM are often great brand ambassadors of the concept. Through constant assessment of existing business operations and the corresponding development and deployment of customer-focused, quality-oriented business strategies, they can offer attractive products and services that perfectly meet customer needs.
With the assistance of qualified, capable, and engaged people, these enterprises are able to develop an organisational culture focused on quality and stand a better chance of securing future business growth with continuous breakthrough improvement. While there are many success stories across the globe, including India, not every organisation that embarks on the TQM journey realizes full potential benefits.
As a structured approach focused on customer satisfaction, TQM empowers every member of the organisation to inculcate a culture of and participate in continuous improvement and contribute towards enhancing the processes they use and the products and services they deliver. But despite being so critical to the long-term success of any business, accomplishing TQM is not a cakewalk.
Deploying (and sustaining) TQM can be a long and arduous process, given the exhaustive quality criteria that need to be met and the efforts that have to be put towards enabling substantive performance improvement via the implementation of the appropriate principles, concepts, and techniques.
Since achieving success with TQM is not just about implementing a handful of quality-related policies and procedures, it is imperative to learn new concepts and methods on a continuous basis. TQM workshop is a great way to ensure the intended learning objectives are achieved. Implementation of the learnings will ensure results are attained – within planned timelines and budget. The workshop can aid in guiding and coordinating work in an organisation for sustained TQM initiatives – with particular reference to Deming Prize requirements.
If you want to achieve long-term TQM success through customer satisfaction, you need to train your resources on core TQM principles, vehicles, and tools & methods and teach them how they can use an integrated approach for building quality into all aspects of the organisation.
Here’s looking at the top 7 elements of any TQM workshop for the 21st century:
Training a workforce in TQM requires detailed preparation and planning, and conducting a workshop is a great way to educate participants on core TQM concepts and principles. A well-planned carefully curated TQM workshop that includes a complete demonstration of all relevant aspects of TQM along with recommendations for achieving quality excellence through continuous improvement can go a long way in getting your people to foster a continuous improvement mindset in everything they do.
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